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Insights / India

57% vs 25%

57% of surveyed Indian MSMEs see AI as core to growth. 25% use it in their workflows.

Vi Business, Jun 2026 · India MSMEs · Vendor data

What the source measured

57% of surveyed MSMEs view AI as a core tool to accelerate growth; 25% have already integrated AI into business practices and workflows. The data comes from MSMEs on Vi Business's own platform, not a random sample.

What it means for Indian businesses

Most MSMEs want AI; about a quarter have it in their workflows.

The gap between 57% and 25% is the gap between wanting AI and having it change how a quote, an inspection or a follow-up call gets done. Buying a chatbot subscription rarely closes it.

For a small or mid-sized business we start with one workflow that costs the most hours each week, map it, and automate that before touching anything else.

How we start: the readiness audit

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